Monitoring Evaluation and Learning Technical Assistant (Port Sudan) – NRC
Job Description
| Job Identification | 17232 |
| Job Category | Assistant |
| Posting Date | 01/19/2025, 03:50 PM |
| Apply Before | 01/30/2025, 03:50 PM |
| Degree Level | Bachelor’s Degree |
| Locations | Port Sudan |
Generic responsibilities
- Ensure adherence with NRC policies, tools, handbooks and guidelines.
- Implement delegated CC project portfolio according to plan of action.
- Prepare and develop status reports as required by management.
- Responsible for organizing and delivery of tasks in line with priorities and standards.
- Ensure proper filing of documents.
- Support and contribute to the development of a data management system through documentation, implementation and coordination of standardizes information flow of MEL activities and reporting.
- Promote and share ideas for technical improvement.
- Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.
Specific responsibilities
- Serve as primary contact for all CFM related issues within the office.
- Handle and process beneficiary contacts received through suggestion boxes, in person visits, calls or emails. This includes i) collection of comprehensive beneficiary information and their feedback/complaint ii) accurate entry and categorization of the case in the CFM database, and iii) following up and eventually closing the case with beneficiaries according to complaints, and feedback mechanism (CFM) SOPs.
- Hold refresher sessions for program staff to ensure they have the capacity and skills to deal with complaints at the field level.
- Conduct focus group discussion and listening meetings with affected population.
- Support in the service mapping of other organizations in the field for external referral.
- Refer cases to other organizations as per to the CFM Referral SoP.
- Collaborate with Digital Hub Community (DCH) and program teams to ensure cases are documented and resolved.
- Support and scale-up the implementation of Child Friendly CFM in schools.
- Conduct verification for the monthly reporting and support in consolidating the reporting system.
- Lead the data collection activities at the level of field and engage with communities to ensure that stakeholders understand MEL activities.
- Conduct data cleaning and ensure data storing and proper documentation for beneficiaries and projects data.
- Support in the process of capturing the lessons learned and documenting them.
- Other activities agreed and discussed with the MEL Coordinator and the MEL manager.
Qualifications
Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
- Competency in MEL, Accountability towards affected people, Community engagement or complaints and feedback case management in a humanitarian/recovery context
- Minimum of a university degree.
- Willingness to work in complex and volatile contexts
- Able to travel to other areas in Sudan.
- Documented results related to the position’s responsibilities
Context/ Specific skills, knowledge and experience:
- Experience from working in IDP /refugee related programmes.
- Experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programs, using both quantitative and qualitative methods.
- Fluency in English & Arabic.
- Experience in handling feedback.
- Computer skills, including MS Office (Word, Excel, Outlook).
- Knowledge of digital data collection platforms (KoBo, CommCare, Ona) is an addition.
Behavioral competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
- Planning and delivering results
- Empowering and building trust
- Communicating with impact and respect
- Handling insecure environment
About Us
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
Join us in assisting millions of people in areas where others cannot, tackling some of the world’s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all employees to:
• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
