Information Management & Technology Associate (2 Position) (Port Sudan) – IOM
Job Description
| Organization | International Organization for Migration |
| Job Title | Information Management & Technology Associate (2 Position) |
| Location | Port Sudan |
| Classification | G5 |
| Type of Appointment | Special Short-Term graded contract, 3 months with possibility of extension |
| Estimated Start Date | As soon as possible |
| Closing Date | August 24, 2025 |
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to
promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are
eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered
as first-tier candidates
Context:
Under overall supervision of the Head of Resources Management Office and the direct supervision of the
Information Management and Technology Officer, and in close coordination with the Regional ICT Officer
and relevant central ICT units. The incumbent will be responsible for the following duties:
Core Functions / Responsibilities:
- Provide end user support and ensure that all ICT support incidents and requests are
addressed within the agreed service level agreements (SLA):
a. Take ownership of users’ requests/issues, open, update, and close them in the helpdesk ticketing
system.
b. Provide Tier 1 level technical support such as immediate diagnosis and workarounds for reported
incidents.
c. Log all actions and steps taken to respond to an incident or to complete a request.
d. Assist in determining root causes and propose resolution for problems raised for reported incidents.
e. Escalate to Tier 2 at the Regional Office or supervisor when necessary and according to the identified
priority level of the issue. - Assist in creating and maintaining comprehensive documentation and reference materials
for planned and delivered IMT systems and solutions in the mission and coordinate with the
regional Office any planned changes in advance - Provide first line support to IOM’s corporate applications and other in-house developed
software. - Provide support, troubleshooting and maintenance and configuration of network,
conference, telephony, physical security and system devices - Install and relocate the organizational unit’s hardware, coordinate equipment servicing and
mange user accounts. - Responding promptly to information security incidents, mitigate and maintain IT Risks
Register and escalate complex issues to the relevant specialist teams/units for resolution. - Develop and maintain low code Microsoft Power Apps, Automate and PowerBi
applications, portals, workflows and Services for business process automation using tools
in compliance with the IOM systems architecture standard. - Regularly update operating systems and software patches/firmware for workstations and
devices to maintain security and protection against threats and vulnerabilities. - Assist in the implementation and evaluation of digital solutions and liaise with the
information management team to support and maintain mission data systems and
analytics. - Support the development and maintenance of data systems and analytics ensuring data
integrity and generating insights for informed decision-making - Support in maintaining inventory of ICT software’ licenses and of ICT equipment in
coordination with asset unit and advise the owners/management about assets that require
replacement and the licenses that require renewal in a timely manner. - Assist in the implementation of IOM ICT Standards and IOM ICT Policies and Guidelines
regarding networks, systems, telecoms, ICT services, equipment usage, procurement of
ICT equipment and information security - Perform other related duties as required by supervisor
Required Qualifications and Experience
Education
University degree / in computer science, system engineering or a combination of relevant education.
Or a High school diploma with the below certifications
Certification in any of the following (ITIL V4, MS AZ-900, MS AZ-104, PL100, PL200) is an advantage.
Experience
- Three years for university degree’s holder or five years for diploma (or High school) degree’s
holder professional experience in Low code application development, networking environment
(LAN/WAN) and Tier-1 level network/desktop support. - Experience working with specialized international agencies (UN Agencies, International
Organizations, and International NGOs) advantageous.
Skills
- Demonstrated ability to troubleshoot and resolve hardware and software problems
- Knowledge of O365 applications.
- Demonstrated ability to develop low code application using MS Power Apps suite
- Intermediate knowledge of Windows Administration at multi-site environment.
- Basic knowledge of MS Azure environment and cloud computing Knowledge of TCP/IP and
Telecoms/Network protocols, Cisco devices, VPN, Active directory, Backup and Replication,
Ticketing systems, Antivirus Software, and ICT utilities.
Languages
Fluency in Arabic and English is required (oral and written).
Required Competencies
Values – all IOM staff members must abide by and demonstrate these values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences.
Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with
organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner
and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioral indicators level 2
- Teamwork: develops and promotes effective collaboration within and across units to
achieve shared goals and optimize results. - Delivering results produces and delivers quality results in a service-oriented and timely
manner; is action oriented and committed to achieving agreed outcomes. - Managing and sharing knowledge continuously seeks to learn, share knowledge and
innovate. - Accountability: takes ownership of achieving the Organization’s priorities and assumes
responsibility for own action and delegated work. - Communication: encourages and contributes to clear and open communication; explains
complex matters in an informative, inspiring, and motivational way.
Other
- Any offer made to the candidate in relation to this vacancy notice is subject to funding
confirmation. - Only candidates residing in either the duty station or from a location in a neighboring province that
is within commuting distance of the duty station will be considered. - Appointment will be subject to certification that the candidate is medically fit for appointment.
Subject to certain exemptions, vaccination against COVID-19 will in principle be required for
individuals hired on or after 15 November 2021. This will be verified as part of the medical
clearance process. - Accommodation is not provided.
- This position is open to ONLY Sudanese nationals.
- Vacancy close at 23:59 local time Khartoum, Sudan on the respective closing date. No late
applications will be accepted.
How to apply
Interested candidates are invited to submit their applications via email referencing subject as
“SVN 30 2025 – IMT Associate- G5 – Port Sudan, Sudan”.
Kindly send the following document to: [email protected]
- Cover Letter
- CV
- PHF (Personal History Form)
https://sudan.iom.int/sites/g/files/tmzbdl1606/files/personal-history-form-sudan.docx
Any application that does not comply with the above-mentioned instructions will be automatically
excluded from the process. Only shortlisted candidates will be contacted.
Posting Period
From 14.08.2025 to 24.08.2025.
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing,
training or other fee). IOM does not request any information related to bank accounts.
