Job Description
| Organization: | MERCY CORPS EUROPE (MCE) |
| Position Title: | Roving IT Assistant |
| Location: | Atbara |
| Section/Unit: | Operations |
| Closing Date: | 01/10/2026 |
Background:
The Program/ Department / Team (Program / Department Summary)
The Operations Department at Mercy Corpsis committed to ensuring high-quality support services that enable effective and efficient implementation of programs. WithinOperations, the IT unit is responsible for managing and maintaining all information and communication technology (ICT) systems, ensuring that the infrastructure is robust, secure, and responsive to the needs of the organization. The IT team supports both strategic planning and day-to-day operations, providing guidance, troubleshooting, and capacity-building to country and field office staff. The Roving IT Assistant plays a key role in extending this support to field offices, ensuringthat all staffhave the tools and systemsnecessary to performtheir duties effectively and securely, even in challenging environments
The Position(General Position Summary)
Assist The IT O and Coordinator on Maintain the current IT system in the Mercy Corps office and ensure the proper functioning of equipment and network to meet office needs and demands in coordination and synchronizing system with the IT Systems Administrator. will serve as the primary point of contact for the programoffices concerning information technology and will assist in providing services to program employees and maintaining systems management.
Duties and responsibilities:
Essential Responsibilities
- Ensure the availability and reliability of IT infrastructure, connectivity, and applications.
- Support system security and compliance with organizational IT policies and procedures.
- Perform proactive maintenance of IT equipment and infrastructure.
- Facilitate information management and user access.
- Assist in managing system security, user access rights,and licensing compliance.
- Provide technicalsupport for softwareinstallations, migrations, and upgrades.
- Assist in disposal of obsolete IT equipment in line with Mercy Corps asset disposal policy.
- Support database, network,and data storagemanagement and validation.
- Maintain up-to-date recordsof IT inventory, licenses, and equipment. Coordinate asset tracking with field offices.
- Track and report on communication contractsand license expiration/renewals.
- Assist in procurement and deployment of IT assetsand infrastructure.
- Provide technicalsupport to users(hardware/software/printer/scanner/etc.).
- Monitor and maintain end-usersystems (updates, patching, spyware, antivirus, data backup).
- Ensure the proper functioning and maintenance of office equipmentlike printers and copiers.
- Document technical processes and assistwith drafting IT strategy and documentation.
- Promote user training, support knowledge sharing,and identify capacity-building needs.
- Perform other duties as assigned by the supervisor.
SAFEGUARDING RESPONSIBILITIES
- Activelylearns about safeguarding and integrates it into their work, includingsafeguarding risks and mitigations related to their area of work.
- Practicesthe values of Mercy Corpsincluding respecting the dignity and well-being of participants and fellow team members.
- Encourages openness and communication in theirteam; encourages team membersto submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
Supervisory Responsibility
This positionhas no formal supervisory responsibilities. However, the RovingIT Assistant may provide basic technical guidance to staff in field offices as needed.Essential Responsibilities
- Ensure the availability and reliability of IT infrastructure, connectivity, and applications.
- Support system security and compliance with organizational IT policies and procedures.
- Perform proactive maintenance of IT equipment and infrastructure.
- Facilitate information management and user access.
- Assist in managing system security, user access rights,and licensing compliance.
- Provide technicalsupport for softwareinstallations, migrations, and upgrades.
- Assist in disposal of obsolete IT equipment in line with Mercy Corps asset disposal policy.
- Support database, network,and data storagemanagement and validation.
- Maintain up-to-date recordsof IT inventory, licenses, and equipment. Coordinate asset tracking with field offices.
- Track and report on communication contractsand license expiration/renewals.
- Assist in procurement and deployment of IT assetsand infrastructure.
- Provide technicalsupport to users(hardware/software/printer/scanner/etc.).
- Monitor and maintain end-usersystems (updates, patching, spyware, antivirus, data backup).
- Ensure the proper functioning and maintenance of office equipmentlike printers and copiers.
- Document technical processes and assistwith drafting IT strategy and documentation.
- Promote user training, support knowledge sharing,and identify capacity-building needs.
- Perform other duties as assigned by the supervisor.
SAFEGUARDING RESPONSIBILITIES
- Activelylearns about safeguarding and integrates it into their work, includingsafeguarding risks and mitigations related to their area of work.
- Practicesthe values of Mercy Corpsincluding respecting the dignity and well-being of participants and fellow team members.
- Encourages openness and communication in theirteam; encourages team membersto submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
Supervisory Responsibility
This positionhas no formal supervisory responsibilities. However, the RovingIT Assistant may provide basic technical guidance to staff in field offices as needed.
Minimum Qualification & Transferable Skills
- A university degree or diplomain Information Technology, Computer Science,or a related field.
- At least 1–2 years of relevantIT support experience, preferably in a humanitarian or INGO context.
- Proficiencyin troubleshooting hardware,software, and networkissues across Windowsand Microsoft 365 environments.
- Experiencewith remote supporttools and basic networking (LAN/Wi-Fi setup, printers, routers, etc.).
- Strong understanding of IT assetmanagement, including inventorytracking and user support documentation.
- Internationally recognized qualification in project or program management (e.g., PMP, PRINCE2) or a willingness to obtain it within the first months of employment.
- Knowledgeof Sphere standards and previous training in humanitarian response is preferred.
- Excellent verbaland written communication skills in English; Arabic proficiency is an asset.
- Willingness to travel frequently to field locations, often in challenging environments.
Success Factors
The successful Roving IT Assistant will be a service-oriented and proactive team player with a strong commitment to supporting field-based teams and ensuring uninterrupted IT operations. They will demonstrate patience, adaptability, and cultural sensitivity when working across diverse contexts. The ability to communicate technical information clearlyto non-technical users is critical.A keen attention to detail, a sense of responsibility, and the ability to prioritize tasks under pressure will contribute to success in this role. As the role evolves, the candidate is expected to take initiative, maintain confidentiality, and demonstrate continuous learning and professional development in IT best practices.
Reports DirectlyTo: IT Coordinator / Operations Director
Works DirectlyWith: IT Team (Central and Field) Operations and Logistics Teams Program Teams Finance and Administration External vendors and serviceproviders(Internet Vendors, Hardware Suppliers)
Accountabilityto Participants and Stakeholders
Mercy Corps team members are expected to support all efforts towardaccountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Living Conditions / Environmental Conditions
The position is based in Khartoum or Atbara and it requires to travel to support country programs, which may include travelto insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team membersto dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Team Efficiency and Effectiveness
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reachtheir full potential, and motivated to do their best work.
We recognize that building a strong and effective team is an ongoing process,and we remain committed to learning, improving, and growing together.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out differentbackgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin,disability (including HIV/AIDSstatus), marital status,military veteran statusor any other protected group in the locations where we work.
How to Apply
Required Documents
Applicants should submit the following documents:
- University Degree Certificate
- Updated CV in English
- Certificates of Experience
- Proof of Identity
Application Submission Locations
Applicants can submit their application documents at either of the following locations:
- Atbara: Labour Administration Headquarters – Industrial Area Street
- Ad-Damer: Humanitarian Aid Commission
Application Period
24 September 2026 – 1 October 2026
Applications submitted after the deadline may not be considered.