ICT Officer (Al Geneina) – NRC
Job Description
| Organization | The Norwegian Refugee Council |
| Position: | ICT Officer |
| Grade | 5 |
| Reports to | Support Coordinator |
| Supervision of | N/A |
| Duty station | Al Geneina |
| Travel | 20% |
| Duration and type of contract: | 12 months (Fixed Term Contract – with possibility of extension) |
RESPONSIBILITIES
The ICT Officer is responsible for providing technical ICT support to the area office.
Generic responsibilities
- Implement NRC’s ICT policies and guidelines at area office level
- Ensure that system security, network access privileges, applications, data storage and regular backups are configured and maintained
- Implement and update a data disaster recovery plan (back up)
- Schedule computer related services, maintenance, and license renewals
- Ensure installation and maintenance of protection services (anti-viruses and firewalls)
- Plan network upgrades, expansions, and replacements
- Provide ICT support and trainings to staff
- Participate in the procurement processes of ICT equipment
Specific responsibilities
- Contribute to information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements if required
- Adhere to, and support the implementation of NRC ICT policies and procedures, handbooks, and guidelines
- Ensure ICT equipment, hardware, software, and other resources are timely made available and well maintained
- Troubleshoot, diagnose problems, implement corrective action & procedures, monitor, and facilitate repairs
- Monitor, operate, and maintain a reliable internet and network system (connectivity, assigning access level)
- Implement NRC filling system (electronic files) at area level as per defined NRC standards
- Keep track and ensure proper handover, including signatures for all ICT equipment
- Work with Logistics to ensure that ICT equipment is tagged, and any loss/damage is reported as per standards
- Interact with external parties if required (for example contracted service providers for Internet) to ensure NRC is enjoying the required services in an optimum manner
- Ensure anti-corruption, transparency, and cost efficiency principles in all processes
QUALIFICATIONS
1. Professional competencies
Generic professional competencies for this position:
- Experience from working as an ICT Officer in a humanitarian/recovery context
- Previous experience from working in complex and volatile contexts
- Documented results related to the position’s responsibilities
- Knowledge about own skills/profile
- Fluency in both English and Arabic, written and spoken
Context/ Specific skills, knowledge and experience:
- Service-minded, with strong organizational and planning skills
- Good cultural awareness and sensitivity
- Highly approachable, trustworthy and confidential
- Attention to details, problem solving skills, excellent time management skills
2. Behavioural competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
- Planning and delivering results
- Managing resources to optimize results
- Working with people
- Analysing
- Handling insecure environments
ABOUT US
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
