IT Associate (Kadugli) – UNHCR

Job Description

Organization	United Nations High Commissioner for Refugees
Job Title	IT Associate
Location	Kadugli, Sudan
Hardship Level	E (most hardship)
Job ID	JR2329458
Family Location Type	Non Family with Residential Location
Closing Date	15/11/2023

Organizational Setting and Work Relationships

Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

• Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
• In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints.
• Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs.
• Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.
• Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment.
• Provide each office, where equipment is installed, with full information for their asset management records.
• If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.
• Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
• Add or remove users from the Network.
• Assist in the maintenance of accurate records of users and usage of the Network.
• Carry out minor hardware maintenance.
• Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.
• Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.
• Decide on appropriate resolution to incidents / problems.
• Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

Certificates and/or Licenses

Information Technology;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.

Desirable

Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage.

Functional Skills

• TR-Training – Virtual and face to face
• IT-Computer Literacy
• IT-Microsoft Office Productivity Software
• (Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Desired Profile:

The desired profile of this position includes requirements of hands-on skills and experience in working with Information technology, their core responsibilities involve conducting meticulous on-site needs assessments and adeptly implementing and sustaining IT systems within field operations, aligning them with the organization’s ICT strategy. The candidate should possess a versatile skill set, showcasing expertise in a wide array of UNHCR IT and Telecommunications systems, spanning HF, VHF, UHF, Microwave Links, Telephony, and satellite systems. They exhibit a specialized proficiency in mitigating power issues and managing solar systems, guaranteeing a dependable and sustainable energy source for crucial IT equipment in remote areas.
This candidate is marked by their rigorous equipment inspections, with a rapid response to repairs or replacements, complemented by detailed documentation of all actions. Their competencies extend to the effective management of network infrastructure, encompassing LAN, Network Servers, Printers, and associated components. Beyond technical prowess, the candidate ensures the continuous, reliable, and effective availability of IT systems and services, including local ISPs, to meet the operational needs of the organization.
In addition to their technical expertise, the candidate excels in delivering comprehensive technical training to staff, ensuring optimized equipment utilization and maintenance. Their exceptional problem-solving skills, coupled with a proactive approach to escalating complex issues, when necessary, are indispensable.
In summation, the desired candidate is a self-reliant, detail-oriented IT professional who remains unwaveringly committed to UNHCR’s Policies and Administrative Instructions, with a comprehensive technical skill set that encompasses power and solar system management, ensuring the consistent availability and reliability of IT systems and services.

Nature of the Position:

The incumbent of this post would be based in, Kadugli Sub Office(South Kordofan State).
UNHCR operation in Kordofan commenced in Kadugli, South Kordofan in February 2011 to assist persons of concern affected by conflicts in the area. Thereafter, UNHCR expanded its operations by upgrading it to a Sub Office in 2018 and establishing Field Offices in El Fula and Abu Jubayhah in 2017 and 2018 respectively and finally a Field Unit in El Obeid in March 2020 for the protection of refugees from South Sudan.
The incumbent would be providing ICT support to Field Office Kadugli and occasionally travel to El Obeid and Abu . He/she would be reporting to the head of Field Office El Fula and also to the senior ICT officer at the Country office, for technical guidance.