IT Specialist (Port Sudan) – DT Global

Job Brief

Port Sudan, Sudan

DT Global works in partnership with communities, governments, and the private sector to deliver innovative solutions that transform lives. DT Global – launched in 2019 – is built on legacy companies AECOM’s International Development Services Sector, Development Transformations, IMC Worldwide, and Cardno International Development. To fulfill its profit-for-purpose mission, DT Global is a key donor to the DT Institute, an independent not-for-profit organization, in support of DTI’s efforts to test new ideas or expand on donor partner priorities to improve as many lives as possible.

Our global team of 2,500 staff and experts work in over 90 countries. We bring over 60 years of experience, relationships, and technical excellence to improve lives on behalf of our partners, clients, and stakeholders. We aim to maximize sustainable development impact across a wide range of practice areas, including Conflict Prevention, Stabilization & Transition; Economic Growth; Environment & Infrastructure; Governance; and Human Development. Together, we aim to positively impact 500 million lives by 2045.

Project Background:

DT Global is recruiting for project positions for a 38-month USAID-funded program in Sudan focused on strengthening citizen engagement around shared, democratic values. The program aims to build the capacity of civil society organizations, support social institution building, and strengthen strategic communications and public information/outreach in order to improve citizens’ access to timely and accurate information.

Position Summary:

The IT Specialist will serve as the primary point of contact for the Sudan 2 program offices concerning information technology and will assist in providing service to program employees and maintaining systems management. The IT Specialist will report to the Associate Director.

Principal Duties and Responsibilities:

• Ensure availability and reliability of the IT infrastructure, applications, and connectivity. 
• Ensure that system security and organizational compliance, processes, and procedures are in place and properly maintained. 
• Perform proactive tasks for IT equipment, infrastructure, and applications maintenance. 
• Facilitate information management and usage. 
• Lead security administration management and licensing. 
• Lead technical support for software installations migrations and upgrades for all application systems. 
• Manage disposal of IT equipment. 
• Manage the database, network, security management, and data storage validation. 
• Maintain and manage IT inventory and keep up-to-date records, including assets BIS licenses, coordinate with field offices and Operations in-charge person of maintaining master inventories List. 
• Keep and track communication companies’ contracts and report on the status in case of end dates, renewal, etc. 
• Track overall IT software and applications licenses and update, request renewal in sufficient time. 
• Assist with procurement and implementation of new servers, technology, etc. 
• Provide user-level technical support for end users, computers, printers, etc. 
• Assist with end-user system updates and monitoring including patch management. spyware removal and testing, virus checking, ensuring backup of data files, etc. 
• Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance. 
• Provide a high degree of professionalism and end-user satisfaction and work well with others. 
• Identify possible job training opportunities to enhance the performance of the IT department to promote IT services satisfaction to users.    
• Assist with technical documentation of systems and processes. 
• Assist with the creation and documentation of IT Strategy.
• Other tasks as assigned by supervisor.

Minimum Qualifications:

• A minimum of five years’ experience in a relevant field is required, specifically three years’ experience; with USAID or other donor-funded projects.  
• A relevant degree in computer sciences or IT is required. 
• Experience in both hardware and software requirements in local area network (LAN).
• Experience in the configuration of internal email system as per the LAN. 
• Extensive knowledge of the internet, proxy, pop mail, TCPIP settings, Linux, and Windows applications. 
• Excellent knowledge of inventory control procedures. 
• Fluency in written and oral English and Arabic is required.
• Legal authorization to work in Sudan is required.

Core Competencies:

TEAMWORK: Works cooperatively and effectively with others to achieve common goals. Participates in building a culture characterized by inclusion, trust and commitment.  

COMMUNICATION: Effectively conveys information and expresses thoughts professionally. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. 

ADAPTABILITY: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. 

CUSTOMER/CLIENT FOCUSED: Anticipates, monitors and meets the needs of customers and responds to them in an appropriate and responsive manner. 

DIVERSITY AND INCLUSION: Conveys respect for diverse individuals and perspectives; models inclusive behavior and treats everyone fairly. 

PROFESSIONALISM: Displays appropriate and ethical behavior, integrity and personal presentation in the workplace always; demonstrates respectful communication for others, both verbal and non-verbal. 

We thank all applicants for their interest. Only short-listed candidates will be contacted.

DT Global, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, veteran status, gender identity, or national origin. DT Global, LLC prohibits discriminating against employees and job applicants who inquire about, discuss, or disclose the compensation of the employee or applicant or another employee or applicant.