Information Technology Assistant (Port Sudan) – IOM
Job Description
| Organization | International Organization for Migration |
| Job Title | Information Technology Assistant |
| Location | Port Sudan |
| Classification | G5 |
| Type of Appointment | One-year fixed term with possibility of extension |
| Estimated Start Date | As soon as possible |
| Closing Date | September 30, 2024 |
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and
works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated
to promoting humane and orderly migration for the benefit of all. It does so by providing services and
advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are
eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered
as first-tier candidates
Context:
Under the direct supervision of the Senior ICT Assistant (Supervisor), the overall supervision of the ICT
Officer, and in close coordination with the ICT Central Team, the incumbent will provide first and
second-level technical support and services to users of IOM’s corporate applications and infrastructure,
promoting a client and service-oriented approach
Core Functions / Responsibilities:
- Support the administration and monitoring of local services, systems, networks, and data;
analyze and correct performance problems of network, systems, and applications and
recommend solutions to enhance functionality, reliability, and/or usability; Ensure availability
of information and systems with the proper management, monitoring, and troubleshooting of
the backup system. - Provide end-user support and resolve all ICT issues timely and appropriately via email,
telephone call, and/or in person; take ownership of users’ problems and be proactive when
dealing with users’ issues and escalate to Global User Support (GUS) and supervisor when
necessary and accordingly to identified priority levels. - Keep secure all IT components and timely patched, including applications, computers, network
devices, CCTV systems, access controls, mobile phones, telephone systems, etc. Administer
and monitor systems and workstations supporting ICT-related tasks such as patch
management, antimalware, disk encryption with BitLocker, and secure and compliant
configuration of computers and mobile phones with Intune. - Provide technical support to corporate applications and ICT standard software (e.g., Office365,
SAP, Oracle, Migrant Applications, Internet security, Mobile Applications, Intune, and
BitLocker). - Support the response with eventual security incidents affecting the local IT components,
users, and applications. - Monitor the effective utilization of communication equipment and support technical requests,
interacting with local and remote users to provide assistance and troubleshooting, including
support with computers, applications, telephones, printers, scanners, PBX telephone systems,
mobile phones, etc. - Assist with the monitoring and troubleshooting of workstations, LAN, and WAN equipment
(e.g., Cisco Meraki, Cisco ASA Firewall, switches, Wi-Fi access points, Microsoft Intune, PBX
telephone systems, and antimalware systems). - Provide end-user training both as a technical support person in general and as a trainer for
corporate applications and business processes. Provide guidance and training to junior ICT
colleagues as needed. - Produce and maintain relevant documentation and reference materials, including (but not
limited to): ICT asset and software inventory, infrastructure diagrams, security
documentation, etc. Recommend equipment and software replacements in a timely manner
following the ICT asset lifecycle standards. - Participate in ensuring quality and continuous improvement measures following internal ICT
Standards, Guidelines, Policies, and other frameworks (e.g., NIST). - Perform such other related duties as may be assigned.
Required Qualifications and Experience
Education
- Completed university degree in Computer Science, Information Technology, or a related field
from an accredited academic institution, with three years of relevant professional experience
in Helpdesk / Service Desk roles. - Completed high school degree from an accredited academic institution, with five years of
relevant professional experience. - Microsoft Certification (MCP or above) in Windows Server 2019 or above and/or Active
Directory is also preferable - Azure, Microsoft 365, and AWS Associate Certifications are important advantages
- Cisco Certified Network Associate (CCNA) are an advantage.
- Cybersecurity-related certifications and training are an advantage.
- Other industry certifications such as Cisco CCNA, Avaya, CompTIA Network+, CompTIA
Security+, or ITIL are an advantage.
Experience
- Extensive experience in direct user technical support and computer, network, and
communication equipment troubleshooting are a distinct advantage. - Correctly applies knowledge of specialized IT disciplines.
- Four years of relevant experience administrating Windows computers, Office365 tools (e.g.,
Microsoft Outlook), and LAN/WAN Meraki networking environment. - Extensive experience in direct user technical support and computer, network, and
communication equipment troubleshooting. - Proven experience supporting Office 365 and cloud-based solutions in AWS, Azure, and/or
Microsoft 365. - Basic experience and/or knowledge in responding to cyber security incidents, vulnerability
management, patch management, and security compliance daily tasks (e.g., NIST 800-53
cybersecurity standard and compliance framework)
Skills
- Demonstrated ability to troubleshoot and resolve hardware and software problems
- Knowledge of O365 applications.
- Knowledge of Windows Administration in a multi-site environment.
- Knowledge of MS Azure environment and cloud computing Knowledge of TCP/IP and
Telecoms/Network protocols, Cisco devices, VPN, Active directory, Backup and Replication,
Ticketing systems, Antivirus Software, and ICT utilities. - Ability to deliver end user training.
Languages
- Fluency in English is required (oral and written).
- Fluency in the local language/s of the duty station is also required.
- Working knowledge of any UN Official language(s) and/or language(s) identified by the Country
Office.
Required Competencies
Values- all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity respects and promotes individual and cultural differences;
encourages diversity and inclusion wherever possible. - Integrity and transparency maintain high ethical standards and acts in a manner consistent
with organizational principles/rules and standards of conduct. - Professionalism demonstrates the ability to work in a composed, competent and committed
manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioral indicators level 1
- Teamwork develops and promotes effective collaboration within and across units to
achieve shared goals and optimize results. - Delivering results produces and delivers quality results in a service-oriented and
timely manner; is action oriented and committed to achieving agreed outcomes. - Managing and sharing knowledge continuously seeks to learn, share knowledge
and innovate. - Accountability takes ownership of achieving the Organization’s priorities and
assumes responsibility for own action and delegated work. - Communication encourages and contributes to clear and open communication; explains
complex matters in an informative, inspiring and motivational way.
Other:
- Any offer made to the candidate in relation to this vacancy notice is subject to the availability
of funding. - IOM has zero tolerance with discrimination and does not discriminate to HIV/AIDS status.
- This position is open to ONLY Sudanese nationals.
- Vacancy close at 23:59 local time Port Sudan, Sudan on the respective closing date. No late
applications will be accepted.
Interested candidates are invited to submit their applications via email referencing subject as
“VN 50 2024 – Information Technology Assistant G5, Port Sudan.”
Kindly send the following document to: [email protected]
- Cover Letter
- CV
- Personal History Form (PHF)
https://sudan.iom.int/sites/g/files/tmzbdl1606/files/personal-history-form-sudan.docx
Any application that does not comply with the above-mentioned instructions will be
automatically excluded from the process. Only shortlisted candidates will be contacted.
Posting period:
From 23.09.2024 to 30.09.2024
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview processing,
training or other fee). IOM does not request any information related to bank accounts
