Senior Operations Associate (Movements & Data Processing) (Port Sudan) – IOM
Job Description
| Organization | International Organization for Migration |
| Job Title | Senior Operations Associate (Movements & Data Processing) |
| Location | Port Sudan |
| Classification | G6 |
| Type of Appointment | One Year Fixed-Term contract, with possibility of extension |
| Estimated Start Date | As soon as possible |
| Closing Date | September 03, 2025 |
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to
promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are
eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered
as first-tier candidates.
Context:
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency
in the field of migration, works closely with governmental, intergovernmental and non-governmental
partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Under the general supervision of the Movement Operations Manager and the direct supervision of Senior
Operations Associate, the Senior Operations Associate (Movements and Data Processing) is
responsible for supervising movement and data processing activities, with the following duties and
responsibilities:.
Core Functions / Responsibilities:
- Oversee up to a total of eight staff members who are undertaking movements and data processing
activities, including coordinating, scheduling and booking travel, distributing Advance Booking
Notifications (ABNs), and issuing updates on domestic flights, cancellations and departure
notifications; or data processing activities, including recording demographic and biographic
information in MiMOSA, confirming receipt to third parties, and managing, securing, and accounting
for travel documents in accordance with the local standard operating procedures (SOPs).
Support staff development processes such as providing training, assigning duties and giving
feedback to staff members on their performance on a regular basis to ensure high quality work and
the accurate completion of activities. - Oversee the organization and completion of all bookings by Movements’ staff members in a timely
manner and in accordance with the Handbook of IOM Tariffs (HIT). - Ensure compliance with program-specific SOPs for different migrant types and other modes of travel
by air, land or sea. - Distribute information to internal and external stakeholders.
- Oversee the creation of movement data files, by ABN, for all individuals in accordance with SOPs.
Oversee Movements staff members as they compile and analyze descriptive statistics, using IGATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance
with host government’s procedures. - Ensure Data Processing staff members are undertaking secure storage of documentation and data
in accordance with IOM principles and guidelines, that they are taking all necessary measures to
guarantee limited access to physical files, and that they are dispatching travel documents and
coordinating exit permits in a timely manner. Ensure the travel bag has all necessary documentation
to depart the country. - Oversee Data Processing staff members as they process exit permits and travel documents in close
coordination with supervisors and other IOM colleagues; this may include direct communication
with beneficiaries in relation to requesting them to submit required documentation in accordance
with SOPs. - Oversee the preparation of Data Processing reports on the receipt of documentation to time of
service delivery, as well as regular data mining reports confirming MiMOSA is up-to-date and
accurate; advise management on possible issues which need attention and suggest corrective
actions. Report specifically to management on any problems encountered like denials of exit
permits, the reasons for such denials and possible solutions. - Oversee pre-departure counselling on pre-embarkation procedures and special needs during travel
(such as meals, medication, wheelchairs and medical conditions) as needed and identity and
document verification prior to the distribution of travel documentation to departing individuals.
Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed,
including overseeing the coordination of escorts. - Under the close supervision of Movement and Operation Manager, liaise as needed with other teams
and units in IOM Sudan and with external partners such as airport and government authorities, the
US Embassy and the United Nations High Commissioner for Refugees (UNHCR). Provide regular
feedback on work being accomplished to the Movement and Operation Manager and keep
supervisors immediately informed of any issues that arise. - Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and
Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as
well as the ability to remain professional, impartial and unbiased during all interactions with migrants
and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation
and abuse (PSEA). - Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards
of conduct and data protection rules. Alert Senior Operations Associate or management of any noncompliance to SOPs or codes of conduct by IOM staff members or partners. - Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
- Six years of working experience with secondary [high school] education; four years of working
experience with Bachelor’s degree
Experience
- Prior Movement Operations, transportation-related and/or management experience a strong
advantage.
Skills
- Knowledge and understanding of IOM’s institutional approach on PSEAH and Ethics and related
strategies, policies, rules and regulations; - Knowledge of the UN system and architecture;
- Knowledge of mainstreaming best practices and partnership models to ensure coordination of
the same across a diversified range of actors; and, - Ability to work with and maintain strict confidentiality, when necessary.
Languages
- Fluency in English and Arabic is required (oral and written).
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed
during the selection process
Values: All IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences.
- Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioral indicators level 2
- Teamwork: develops and promotes effective collaboration within and across units to
achieve shared goals and optimize results. - Delivering results: produces and delivers quality results in a service-oriented and timely
manner; is action oriented and committed to achieving agreed outcomes. - Managing and sharing knowledge continuously seeks to learn, share knowledge and
innovate. - Accountability: takes ownership of achieving the Organization’s priorities and assumes
responsibility for own action and delegated work. - Communication: encourages and contributes to clear and open communication; explains
complex matters in an informative, inspiring and motivational way.
MANAGERIAL COMPETENCIES – Behavioral indicators – Level 2
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to
- carry out the Organization’s vision. Assists others to realize and develop their leadership and
- professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and
- develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and
- communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
Other
- Any offer made to the candidate in relation to this vacancy notice is subject to funding
confirmation. - Only candidates residing in either the duty station or from a location in a neighboring province that
is within commuting distance of the duty station will be considered. - Accommodation is not provided.
- This position is open to ONLY Sudanese nationals.
- Vacancy close at 23:59 local time Khartoum, Sudan on the respective closing date. No late
applications will be accepted.
How to apply
Interested candidates are invited to submit their applications via email referencing subject as
“VN 01 2025 Senior Operations Associate (Movements & Data Processing)- G6- Port Sudan”
Kindly send the following document to: [email protected]
- Cover Letter
- CV
- PHF (Personal History Form)
https://sudan.iom.int/sites/g/files/tmzbdl1606/files/personal-history-form-sudan.docx
Any application that does not comply with the above-mentioned instructions will be automatically
excluded from the process. Only shortlisted candidates will be contacted.
Posting Period
From 25.08.2025 to 03.09.2025.
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing,
training or other fee). IOM does not request any information related to bank accounts.
