Head of Support – NRC
Head of Support – NRC
Job Description
| Organization | The Norwegian Refugee Council |
| Job Identification | 10181 |
| Job Category | Management |
| Locations | Khartoum |
| Apply Before | 17/04/2023 |
| Job Schedule | Full time |
About NRC
The Norwegian Refugee Council has an interesting and rewarding opportunity to be part of our newest country of operation – Sudan.
The NRC has recently re-registered to operate in Sudan, and is currently in the country start-up phase, conducting assessments and designing the first steps of the program. The focus will be given to people displaced by conflict, refugees, and vulnerable migrants, and potential geographical areas of work will be Khartoum state, South Kordofan, and the Blue Nile on a first phase, with the idea to expand to other States.
As a priority, NRC is therefore hiring a Logistics Officer to be part of establishing NRC’s program in Sudan.
NRC in Sudan is a start up operation and is recruiting a Head of Support who will ensure that all support functions are providing high quality and efficient support programme implementation.
Job Description
A job description is a written statement that describes the employee’s role and responsibilities. The role and responsibilities
shall be executed within the NRC framework. The job description facilitates the recruitment process by stating the necessary competencies. It is mandatory for all positions.
Position: Head of Support
Grade: 11
Reports to: Country Director
Supervision of: 5x Managers and 5x Coordinators
Duty station: Sudan CO (Khartoum)
Travel: 40%
Project number: SDFX0000
Duration and type of contract: Fixed term, two years
All NRC employees are expected to work in accordance with the organisation’s core values:
dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our
actions and relationships.
Role and responsibilities
The purpose of the Head of Support position is to ensure that all support functions are providing high
quality and efficient support programme implementation.
The following is a brief description of the role.
Generic responsibilities
- Line management for support managers such as Finance, HR & Admin and Logistics (incl. ICT)
- Member of the Country Management Group (CMG)
- Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor
requirements - Facilitate the support function`s strategic input to the development of the Country Strategy
and Plan of Action - Provide input on operational support in proposal development, and to coordinate and align
operational support with programme plans - Responsible for ensuring quality and timely support to project implementation.
- Facilitate the Master Support Budget, country level budgets and BPO development, including
assess and monitor costs and resource allocation needs - Responsible for the strategic development of country structures, technical systems, human
resource capacity and allocation - Responsible for development of new country specific technical SOPs, guidelines and tools
- Responsible for organisational learning related to programme support
- Responsible for technical capacity building of support staff
Specific responsibilities
• Lead the Country Support Management Team, and the overall efforts and strategies of its
constituent departments
• Oversight and quality management of full operational planning, implementation, and
documentation for all projects in the country operation – including both Securing Supporting
Documentation and Reconciliation of Deliverables
• Lead on the administrative relationship with national authorities in Sudan
• Deliver the country workforce development plan and the initiatives it is comprised of
• Contribute to emergency response and rapid response efforts in Sudan, and the support systems for their safe and high-quality delivery
Scale and scope of position
Staff: Direct supervision of 3x Managers (Finance, HR/Admin, Logistics) and 2x
Coordinators (ICT, Risk), and technical supervision of 2x Area Support
Managers and 3x Area Support Coordinators. Indirect supervision of over 100 support staff.
Stakeholders: Government authorities – HAC, Labour Office, COR, Ministry of Finance
Vendors, suppliers, and service providers
External auditors
Budgets: Responsible for country master support budget and master salary budgets.
Responsible for quality management and controls of all budgets in country.
Responsible for contributing to Value-for-Money of all proposals.
Information: Agresso, NRC Systems (NRC People etc.)
Legal or compliance:
Employment law, COTER checks on suppliers, anti-corruption compliance
Competencies
Competencies are important in order for the employee and the organisation to deliver desired results.
They are relevant for all staff and are divided into the following two categories:
Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies for this position:
• Minimum 4 years’ experience from a senior management position in a humanitarian/
recovery context
• Experience from working in complex and volatile contexts
• Allocation of resources and costs expertise
• Documented results related to the position’s responsibilities
• Knowledge of market analysis and cash-based interventions
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal
Context/Specific skills, knowledge and experience:
• Knowledge of the context in Sudan is ideal
• Knowledge of Arabic language is ideal – if different than English
• Experience working with national and local authorities
Behavioural competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency
Framework states 12 behavioral competencies, the following are essential for this position:
• Strategic thinking
• Managing performance and development
• Empowering and building trust
• Managing resources to optimize results
Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with
the NRC Performance Management Manual. The following documents will be used for performance
reviews:
• The Job Description
• Work- and Professional Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework
Generic professional competencies:
- Minimum 4 years’ experience from a senior management position in a humanitarian/ recovery context
- Experience from working in complex and volatile contexts
- Allocation of resources and costs expertise
- Documented results related to the position’s responsibilities
- Knowledge of market analysis and cash-based interventions
- Knowledge about own leadership skills/profile
- Fluency in English, both written and verbal
Context skills, knowledge and experience:
- We prefer that you have a strong Financial or HR background
- Knowledge of the context in Sudan is ideal
- Knowledge of Arabic language is ideal – if different than English
- Experience working with national and local authorities
To succeed in this role, the candidate needs to be pragmatic and strong on developing teams.
What We Offer
Female candidates are strongly encouraged to join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative
- 24 months fixed term contract
- We aim to attract internationally experienced candidates with a starting monthly fee of NOK 65,644
- An opportunity to match your career to a compelling cause
- A chance to meet and work with people who are the best in their fields
Internal candidates are encouraged to apply but we are also open to external applicants who can show a commitment to NRC and being part of a challenging, but important mission to make a difference.
To apply as an internal candidate, click on the suitcase icon “I am an employee” on the top right of the page to be redirected to NRC’s internal career site
**Apply by completing all the system required fields of your experience in your application**
About Us
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC requires staff members who travel on an international contract to the field to undergo an medical examination with our medical provider. Employees must produce a Health Clearance Certificate before departure stating that there are no relevant health concerns. If staff are unable to provide this, NRC reserves the right to terminate the Contract of Employment.
For jobs from The Norwegian Refugee Council visit: NRC Jobs Page
