Senior IT Assistant – UNHCR

Job Description

Organization	United Nations High Commissioner for Refugees
Job Title	IT Associate
Location	Damazine, Sudan
Hardship Level	D
Job ID	29527
Salary Grade	G5
Family Location Type	Non-Family
Closing Date	18/09/2021

Eligible Applicants

This position is advertised open to internal and external applicants.

Procedures and Eligibility

Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS).

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Duties and Qualifications

Senior IT Assistant

Organizational Setting and Work Relationships

The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

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Duties

• Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
• Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem¿to prevent faults occurring.
• Carry out missions for new installations and routine maintenance tours of ICT equipment.
• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
• Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
• Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
• Add and remove users from the Networks.
• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
• Draft mails and memoranda on ICT matters.
• Assist in the drafting of technical documentation on radio equipment operating procedures
• Certify invoices and delivery notes and pass for payment.
• Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
• Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
• Carry out administrative duties, within the area of competence as assigned.
• To decide on appropriate resolution to incidents.
• Escalating incidents where they cannot be resolved at the office level
• Perform other related duties as required.

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Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

Certificates and/or Licenses

Telecommunication Information Technology.

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential:

Relevant experience in the ICT field.

Desirable:

Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.

Functional Skills

IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

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All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

See below for this postion’s Operational Context

Apologies, am in a series of meetings, also emergency response as 200+ tents were destroyed at the camp due to bad weather. Find below the generic text as requested, kindly make any suggestions and changes as necessary.

The political landscape and operational context in Sudan changed substantially since April 2019. The Transitional Government has been working on improving structural challenges in different sectors including economic, rule of law, governance and human rights. These developments have been positive in supporting humanitarian access across the country including to the conflict affected areas of South Kordofan and Blue Nile States.

The Juba Peace Agreement will be a critical pointer for UNHCR¿s work in Blue Nile, the final agreement and relative peace will encourage return of Sudanese refugees from the various refugee camps in the region but also initiate development activities for the existing population. UNHCR plays a vital role in the existing responses, increased role with the expected refugee returnees and as protection and shelter/NFI lead as part of the Two Areas Mechanism. Comprehensive short and long-term intervention by UNHCR and other partners is under planning.

In addition, after the outbreak of violent conflict in Benishangul-Gumuz Region in the Western Ethiopia towards the end of 2020, asylum seekers and refugees crossed the border into Blue Nile State. Asylum seekers and refugees fled their home country due to generalized violence and fear of persecution. As of June 2021, about 7,500 individuals had arrived in Sudan through different border entry points such as Dem Saad, Manchaleng, Yabacher, Menza, Shamfoz and Magano. UNHCR has mounted a response to the influx with operations at the border point while a camp has been established (Camp 6) near Village 6 for relocation of refugees; about 1,900 asylum seekers have been relocated so far.

Further UNHCR has ongoing CERF funded activities that support IDP and IDP returnees as part of a nationwide peacebuilding and stabilization initiative. In support of this initiative, UNHCR provides shelter assistance and CBI. UNHCR also leads the Protection Sector at the state level which will play an enhanced role in the future.

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About UNHCR

The United Nations High Commissioner for Refugees (UNHCR) is a UN agency mandated to aid and protect refugees, forcibly displaced communities, and stateless people, and to assist in their voluntary repatriation, local integration or resettlement to a third country.

• Headquarters: Geneva, Switzerland
• Founder: United Nations
• Founded: December 14, 1950

What is the role of the UNHCR?

United Nations High Commissioner for Refugees (UNHCR) mandate is to lead and coordinate international action to protect refugees and to resolve the refugee problems worldwide. Its main purpose is to safeguard the rights and wellbeing of refugees.

Who created UNHCR?

United Nations

For jobs from United Nations High Commissioner for Refugees in Sudan visit: UNHCR Jobs Page