Referral Focal Point Officer (Khartoum) – Concern Worldwide

Job Description

Organization:	Concern Worldwide
Job Title:	Referral Focal Point Officer
Salary:	Grade D0 to D5 with monthly gross salary of 620 USD to 792 USD based on experience
Based in Country:	Khartoum
Supervisor	Sub-National Cash working coordinator
Closing Date:	31 August 2024

The Mission of CONCERN Worldwide is to help people living in extreme poverty achieve major improvements in their lives which last and spread without ongoing support from CONCERN. To achieve this mission we engage in long-term development work, respond to emergencies, and seek to address the root causes of poverty through our development education and advocacy work. Every CONCERN staff member has an important role to play in ensuring that this mission is achieved and every employee should be clear about how his or her own contribution can help the wider organisation achieve its objective.

Duties and responsibilities:

Coordination & Engagement 

1. Develop, update, and maintain activity-level service mapping for areas of CCS operation through regular engagement and follow-up.
2. Develop, update, and maintain incoming and outgoing referral pathways to complementary service providers in areas of CCS operation.
3. Facilitate coordination meetings with (I)NGOs, UN-Agencies, community-based organisations, government partners, and other service providers.
4. Participate as needed in cluster and famine prevention coordination forums at State level.
5. Meet, collaborate, and engage with a variety of service providers in areas of operation.
6. Liaise with local and state level authorities as required for program operation.
7. Facilitate and support internal CCS referrals amongst existing partners and their complementary programs.

Training and Quality Control

1. With support of senior technical staff, training of staff and enumerators on safe and effective referral processes and techniques.
2. Ensure adequate standards of referral are upheld by those committed to agreed referral pathways for the benefit of service recipients. 
3. Ensure integrated safeguarding policies across referral systems including PSEA, children and women safeguarding, conflict sensitivity and do no harm.

Individual Referrals

1. Interact with referral cases for the collection of supplementary personal profile and case information including obtaining consent for referrals. 
2. Closely liaise with CCS teams and other service providers to facilitate complete and reliable information for referred cases.
3. Conduct regular follow-up on referred cases to understand whether individuals have effectively accessed services. 
4. Maintain a referral tracker database of all referred cases, including updating referral statuses, personal information, and follow-up information.
5. Ensure database integrity and ease of operation.
6. Ensure appropriate approvals are received from relevant departments and senior technical staff.

Group Referrals

1. Facilitate the identification and tracking of group referrals.
2. Support post-distribution monitoring of referred cases where required.
3. Liaise and follow-up with service providers to understand whether recipients have effectively accessed a service following a referral. 

Reporting, Feedback, and Referral System Development

1. Support the development of CCS processes, coordination, and systems related to referrals through consistent feedback and engagement.
2. Propose improvements to processes, tools, and assessments as needed to support more accomplished referral systems.
3. Ensure the integrity and protection of all personally identifiable information collected through the program life cycle. 
4. Communicate lessons learnt, problems, obstacles and concerns to technical teams and propose potential solutions.
5. Develop periodic and ad-hoc reports on referrals.
6. Support monitoring and evaluation of all referral processes. 

Minimum Qualification, Skills and Experience Required:

Essential

• Commitment to Concern’s humanitarian work.
• BA/BSc Degree in a related field (Development Management, International Development, Rural Development, Community Development, Agriculture, Health, Education, etc)
• Demonstrated experience in data entry and computer literacy, especially Microsoft Excel
• Demonstrable work experience in humanitarian protection programming and/or other sectoral humanitarian interventions preferred.
• Work experience or demonstrable knowledge of community organisations and/or social services. 
• Ability to foster trust and build relationships with colleagues, communities, at-risk individuals, and authorities. 
• Ability to multi-task and undertake a variety of initiatives with flexibility.
• Ability to interpret and rapidly understand complex and fast-paced environments with limited information.
• Ability to work independently with integrity, discretion, and confidentiality.
• Good organisational skills and ability to work across multiple work-streams. 
• Demonstrated knowledge of protection, safeguarding, and referral concepts
• Excellent communication skills, calm and with cultural sensitivity to effectively manage day-to-day interaction in challenging contexts
• Able to maintain the highest level of confidentiality
• Ability to communicate in a highly professional manner with beneficiaries, community members and partners
• Problem solving and conflict resolution skills
• Proven commitment to accountability practices and able to promote the values of equality, non-discrimination and human rights for all
• Good knowledge of project cycle management, Equality, HIV and AIDS, and Mainstreaming approaches, preferably in protracted humanitarian context
• Ability to travel to field locations within Red Sea 
• Fluency in English and Arabic (both written and spoken skills)
• Fluency in local languages within Red Sea is desirable

Desirable 

• Post graduate qualification in project design and management or relevant discipline
• Familiarity with donor requirements (BHA, SHF, etc.)
• Knowledge of different humanitarian standards
• Knowledge of and experience in working in Red Sea state 
• Experience in working in partnerships

Emergency Response:

Concern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Sudan Programme is to respond, all staff are required to actively participate in the response, regardless of location and contribute to the efforts aimed at achieving the humanitarian objective of the organization.

Other duties

The above duties will be prioritised by the manager in consultation with the post-holder. The post-holder may be asked to re-organise their work to help Concern respond to changes in type or extent of need. This would be done in a way consistent with the purposes of the post and in consultation with the post-holder.

Confidentiality:

Except in the normal duties of work, information relating to the practices and business of Concern Worldwide must not be disclosed to another person or organisation without authorisation

Concern Code of Conduct and its Associated Policies.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s

Core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies

How To apply

Please, submit a cover letter ,CV detailing your experience, skills and qualifications, a telephone contact number and two professional references to Concern Worldwide office in Port Sudan

Concern is an equal opportunity employer. Qualified women candidates are particularly encouraged to apply.

Only short-listed candidates will be contacted for the interview. To find out more about Concern Worldwide visit our website at http://www.concern.net