Senior Project Officer ICT4D (MEAL) (Port Sudan) – CRS

Job Description

Organization	Catholic Relief Services
Job Title:	Senior Project Officer ICT4D (MEAL)
Section/Unit	Program
Supervisor:	Program Manager MEAL and PQ
Duty Station	Port Sudan, Sudan
Closing Date:	08 August 2024

About CRS:

Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. Since 2004, CRS has providing life-saving assistance to the most vulnerable communities negatively impacted by conflict and natural disasters in areas such as the Darfur region.

Job Summary

The purpose of the position is to lead and stimulate the use of digital program tools in the CP and enhance the capacity of staff in the application of these tools (in particular the MEAL teams). As a member of the MEAL and Program Quality team, you will support to a range of program design and implementation issues in the area of ICT4D and will monitor and report on all project activities in support of Catholic Relief Services’ (CRS).

Duties and responsibilities:

Responsibilities

Development and management of digital solutions 

• Support the country program in digitizing ICT4D applications mainly monitoring and evaluation tools by using different CRS standardized platforms.
• Supporting CRS Sudan accountability serving as tech lead for the CP hotline establishment and implementation, and feedback and complaint management through other ICT technology platforms such as telephone, hotline, IVR and others.
• Work as ICT4D lead for CRS Sudan MIRA and other pilots involving ICT technology by organize the design and implementation data analysis and visualization strategy and tools.
• Support remote monitoring and similar initiatives which involved technology application, such as telephone, and GIS platform and others by designing and conducting the routine activities.

Database design and management 

• Utilize appropriate ICT technology for MEAL system to track program performance innovatively using dashboard, regular data analysis, and undertake regular data quality assessments.
• Contribute to the MEAL team’s reporting effort periodically, according to the team and partner’s interest, including designing custom reports and dashboards for different project activities to show the progress of the activities
• Assist MEAL and programming team in developing GIS maps and other geophysical data collection platforms as required by the program and country program.
• Ongoing support of database to identify and report glitches and coordinate with regional technical teams to troubleshoot errors.

Minimum Qualification, Skills and Experience Required:

Build capacity and technical assistance

• Provide ICT4D support and liaise with MEAL and PQ, project MEAL, regional ICT4D TA and other technical staff to ensure any ICT4D technical issues are resolved. Identify projects, and (if need be partners) ICT4D capacity need and closely support them.
• Provide training and regular coaching for program staffs (mainly MEAL staffs, where needed field enumerators) on all relevant components of the ICT4D platform and effective use of web-based reporting system.
• Capture and share lessons learned and best practices in ICT4D to facilitate improvements in decision-making and contribute to learning agendas.
• Support and provide technical guidance associated with device management, including liaise with IT and procurement departments to ensure technically appropriate devices are purchased, registered, updated, allocated and fixed when damaged.

And support on other MEAL related others as needed.

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity, Continuous Improvement & Innovation, Builds Relationships
• Develops Talent, Strategic Mindset
• Accountability & Stewardship

JOB REQUIREMENT

Education and Experience

• MA/MSC degree or BA/BSC degree in Computer Science/Data base management of study with 2 years relevant experience for MA/MSC or 5 years’ relevant experience for BA/BSC degree
• Knowledge of technical principles and concepts in ICT4D. General knowledge of other related disciplines like Statistics and humanity science to ensure proper cross-sectoral approach.

Knowledge of partnership

• Experience with program monitoring, evaluation, and analysis.
• Certification in advanced database design, management and deployment (Microsoft Technology Associate) is an added advantage.
• At least 2 years minimum experience working with relational database systems such as SQL, PostgreSQL, MSSQL or Oracle and a good working knowledge of SQL.
• Demonstrated experience in development and administration of a database.
• Proficiency in using MS PowerBI and other visualization software is an added advantage.

Personal Skills

• Strong technical skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings
• Good technical writing skills
• Presentation, facilitation, training, mentoring, and coaching skills
• Proactive, resourceful and results-oriented

Key Working Relationships:

Supervisory: None

Internal:Technical Advisors, MEAL-PQ unit, other programming and operations colleagues

External:  Peer agencies,Partners, private sector, project participants

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS is an Equal Opportunity Employer.

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability  Consistently takes responsibility for one’s own actions.
• Acts with Integrity  Consistently models values aligned with CRS Guiding Principles and mission.Is considered honest.
• Builds and Maintains Trust Shows consistency between words and actions.
• Collaborates with Others  Works effectively in intercultural and diverse teams.
• Open to Learn  Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change  Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset Understands role in translating, communicating, and implementing agency strategy and team priorities.

Supervisory Responsibilities (Drivers)

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

CRS is an Equal Opportunity Employer

How to apply

Submission location: –

If interested, please submit cover letter, resume and copies of your education and work certificates to Catholic Relief Services – Port Sudan Office  House No.366, Block 4, Hay Almatar, East Al-Waledain Mosque, Alsilk Street, Port Sudan. Ensure that your cover letter or resume has a phone number here you can be reached.