ICT Supervisor(Port Sudan) – MSF Belgium

Job Description

Section/Unit:	Logistics
Salary	968.45 USD
Supervisor:	Logistics Coordinator
Location:	Port Sudan
Duration	6  months renewable subject to performance and budget
Deadline:	01 April 2024

Background

Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Duties and responsibilities:

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, by MSF standards, policies, protocols and procedures;
• Supervising, implementing and improving data security protocols (data saving, firewall, User Access rights, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
• Providing regular activity reports for the sites under his/her responsibility by MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;

Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager. 

Minimum Qualification, Skills and Experience Required:

Education

Essential secondary education and formal technical training. Certifications in the domain would be an asset.

Experience

Preferably 1-2 years of proven experience in IT  English language spoken Expertise in the latest version of the Microsoft Operating System and business applications (Office365) Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM) Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite) Teaching and supporting skills Mobility

How to apply

Interested candidates are requested to send the applications with documents; (Updated CV, Educational certificates, work experience certificates, previous employers’ references and copy of their national ID) to:

Via hand delivery of the application through the Labour Office, Port Sudan

  NOTE:   Please note that MSF will Only accept applications and CVs submitted in the English language. Only shortlisted candidates will be called.

Opening date: 24 March 2024               Closing date: 1 April 2024