Head of Support (Kosti) – NRC


Job Description

OrganizationThe Norwegian Refugee Council 
Job Identification10181
Job CategoryManagement
Apply Before01/10/2023 10:59 PM
Job ScheduleFull time

Sudan country programme is seeking you to fill the Head of Support position and ensure that all support functions are providing high quality and efficient support programme implementation. Since the armed conflict broke out in Sudan in April 2023, Kosti is dealing with an upsurge of humanitarian needs occasioned by displacement mainly from Khartoum City.

Your specific responsibilities will include:

  • Leading the Country Support Management Team, and the overall efforts and strategies of its constituent departments
  • Oversight and quality management of full operational planning, implementation, and documentation for all projects in the country operation – including both Securing Supporting Documentation and Reconciliation of Deliverables
  • Leading on the administrative relationship with national authorities in Sudan
  • Delivering the country workforce development plan and the initiatives it is comprised of
  • Contributing to emergency response and rapid response efforts in Sudan, and the support systems for their safe and high-quality delivery

Scope of your management: Direct supervision of 3 Managers (Finance, HR/Admin, Logistics) and 2 Coordinators (ICT, Risk), and technical supervision of 2 Area Support Managers and 3 Area Support Coordinators.  Indirect supervision of over 100 support staff.

Generic professional competencies 

  • Minimum 4 years’ experience from a senior management position in a humanitarian/ recovery context
  • Experience from working in complex and volatile contexts
  • Allocation of resources and costs expertise
  • Documented results related to the position’s responsibilities
  • Knowledge of market analysis and cash-based interventions 
  • Knowledge about own leadership skills/profile 
  • Fluency in English, both written and verbal 

Specific knowledge and experience

  • We require you have experience in managing support teams with preference for this in hardship contexts
  • Knowledge of the context in Sudan is ideal
  • Knowledge of Arabic language is ideal – if different than English
  • Experience working with national and local authorities

Do you still need to hear more? Watch this short video to see NRC in action

Female candidates are strongly encouraged to join our work culture that empowers every employee to share ideas and take responsibility: At NRC, we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative

 Internal candidates are encouraged to apply but we are also open to external applicants who can show a commitment to NRC and being part of a challenging, but important mission to make a difference.  

“To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace”


The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

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