ICT Assistant – NRC


Job Description

ICT Assistant Sudan Khartoum

OrganizationThe Norwegian Refugee Council 
Job Identification3711
Job CategoryAssistant
Apply Before30/11/2021, 11:19
Degree LevelBachelor’s Degree
Job ScheduleFull time

The Norwegian Refugee Council has an interesting and rewarding opportunity to be part of our newest country of operation – Sudan.

The NRC has recently re-registered to operate in Sudan, and is currently in country start-up phase, conducting assessments and designing the first steps of the programme. Focus will be given to people displaced by conflict, refugees, and vulnerable migrants, and potential geographical areas of work will be Khartoum state, South Kordofan and Blue Nile on a first phase, with the idea to expand to other States. 

As a priority, NRC is therefore hiring a ICT Assistant to be part of establishing NRC’s programme in Sudan.

Duties and Responsibilities

  • Adhere to NRC policies, tools, handbooks and guidelines.
  • Prepare and develop status reports as required by management.
  • Ensure proper filing of documents.
  • Provide help desk support to all users on IT issues.
  • Maintain the existing Asset Registry to track all ICT & Non ICT equipment’s.
  • Preparation and release of ICT resources to authorized users as approved.
  • Diagnosis and resolution of hardware, software or connectivity problems.
  • Provide support to the office staff upon request in the use of systems and applications.
  • Schedule regular computer-related service & maintenance.
  • Setup internet connectivity for all staff as well as visitors.
  • Performs other duties, as required or as requested by line manager.

Required skills

  • Bachelor in Information Technology or related field.
  • Minimum of 2years relevant work experience.
  • College / University, Bachelor’s degree in Information Technology or related field.
  • Demonstrate proficiency in providing user support for all typical office ICT specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers.
  • Good communication and interpersonal skills.
  • Ability to keep up to date with modern trends in technology and match this with internal specifics.
  • Possess cultural awareness and sensitivity.
  • Ability to analyze, troubleshoot, support and implement technical solutions at all levels.
  • Ability to work independently and as part of a team.

We can Offer

  • Duty Station: Country Office, Sudan
  • Salary/Benefits: NRC offers a competitive compensation and benefits package
  • NRC may be required to verify the identity of its partners and employees to check they have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.

About Us

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC requires staff members who travel on an international contract to the field to undergo an medical examination with our medical provider. Employees must produce a Health Clearance Certificate before departure stating that there are no relevant health concerns. If staff are unable to provide this, NRC reserves the right to terminate the Contract of Employment. 

The NRC headquarters is located in Oslo and has about 280 employees. Additionally the organisation has a presence in Brussels, Geneva, Washington, D.C., Berlin, London and Addis Ababa. NRC was established in 1946 under the name “Europahjelpen” (“Aid to Europe”), to assist refugees in Europe after World War II.

For jobs from The Norwegian Refugee Council visit: NRC Jobs Page

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