ICT Coordinator (Kosti) – NRC

Job Description

Organization	The Norwegian Refugee Council
Job Identification	11676
Job Category	Information Technology and Systems
Apply Before	24/08/2023
Job Schedule	Full time

P.S: Please ensure that you fill in all details before submitting your application on NRC people (Oracle HR). Empty and incomplete applications will not be considered.

NRC resumed operations in Sudan in 2020, providing humanitarian assistance, protection, and durable solutions. Our country programme integrates all of NRC’s six core competencies (camp management, education, ICLA, livelihoods, shelter, and WASH), and provides a rapid response capacity (including for the recent refugee emergency in eastern Sudan), and thematic capacities for cash and markets-based approaches, advocacy, digital modes of assistance, and co-leading various technical and strategic coordination platforms.

Duties & Responsibilities

• Compliance and adherence to NRC policies, guidance and procedures
• Coordinate the dissemination and implementation of NRC’s global and regional ICT strategy in the country, as well as contributing to its definition and review from a country perspective.
• Provide oversight and compliance checks on the implementation of ICT strategy and policies throughout the country.
• Coordinate ICT resources, skills and competence within the country and offer support and advice where and when needed.
• Collect and disseminate ICT-related knowledge and learning within the country and at a regional level.
• Work with ICT staff in the country to enable them to provide ICT 1st line support as well as assist with planning, budgeting and procurement as per NRC standards. 
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitor Sudan NRC networks online at all times, to avoid network disruptions
• Planning and undertaking scheduled maintenance upgrades and data back ups
• Maintaining records of software licenses (number of licenses and validity)
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues and do refresher training every once and a while.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Liaise with procurement and service providers in replacing equipment and computer parts as required, and in ordering new equipment from outside the country.
• Provide support, including procedural documentation and relevant reports necessary for IT and assessments done
• Supporting the roll-out of new applications, as well as the training in existing applications and online systems 
• Continuously monitor cyber risks and immediately share alerts of phishing and spam emails to all staff for the betterment of security of NRC systems
• Continuously monitor the modes, bandwidths and costs of internet offered by Sudan ISPs 
• Set up new users’ accounts and profiles, emails and dealing with password issues
• Setting up MFA on users email accounts for two step verification security mechanism
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers, computer maintenance companies as well as users
• Assess and ensure to have in place power and power backup system to facilitate computer systems usage
• Set up zoom meetings for different users in Sudan as and when requested.
• Conducting electrical safety checks on all computer equipment
• ICT Asset and inventory management through online and offline NRC platforms
• Provide specification for any ICT equipment to purchased and provide technical bids analysis to ensure the purchase will conform to standards and software in place
• Along with Stores Clerk, receive all computers and equivalent assets purchased or received by NRC ensuring they match specification and requirement
• Help/train staff in sending all ICT requests to helpdesk for easy tracking and troubleshooting
• Manage NRC Sudan mailing distribution lists and making sure they are up to date
• Support to monitor and track all assets for the organization as and when required
• Document and report on new issues, both hardware & software, and share the same with RO and HO ICT for further help.
• Support all NRC Sudan offices when field ICT are out of office (on leave) or in a field mission.
• Work closely with RO and HO ICT in the piloting and deployment of new systems and applications in NRC Sudan.

QUALIFICATIONS

Our Ideal Candidate:

• Minimum 3 years relevant experience 
• Experience from working in complex and volatile contexts 
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile 
• Fluency in English, both written and verbal  
• Ability to keep up to date with modern trends in technology and match this with internal specifics
• Hands on experience in server installations and configurations
• Ability to analyse, troubleshoot, support and implement technical solutions at all levels 
• Ability to work independently and as part of a team
• Ability to Manage the entire spectrum of information technology operations specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline

Female candidates are strongly encouraged to apply!

Email and paper applications will not be considered.

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Kosti Country Office.

NB: All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable. 

To apply Kindly visit www.nrc.no careers.

Closing date: 24th  August 2023

ABOUT US

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.