ICT Associate – UN Women

Job Description

Location	Khartoum, SUDAN
Application Deadline	19-Nov-22 (Midnight New York, USA)
Time left	5d 11h 6m
Type of Contract	Service Contract
Post Level	SB-3
Languages Required	Arabic    English
Starting Date (date when the selected candidate is expected to start)	15-Dec-2022
Duration of Initial Contract	ONE YEAR
Expected Duration of Assignment	ONE YEAR with possibility of extension

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Under the overall guidance of the Chief, Information and Communications Technology (ICT) and the direct supervision of the Operations Manager, the ICT Associate executes ICT services in the Sudan County office, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the Sudan office productivity. The ICT Associate promotes a client-oriented approach.

Duties and Responsibilities

1. Introduce and implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

• Develop and review internal ICT policies and procedures as required;
• Elaborate on the content of internal Standard Operating Procedures in ICT in consultation with office management;
• Develop and update the ICT annual work plan for the office;
• Provide IT support in the use of Atlas (UN WOMEN’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

2. Ensure effective functioning of the Sudan Country office hardware and software

• Install, operate, and maintain all Sudan Country office hardware equipment;
• Provide advice on the acquisition of hardware supplies;
• Make routine repairs and change of hardware electronic components;
• Plan, install and maintain all communication systems including mobile and satellite phones;
• Supervise and implement corporate UN Women software systems in the office;
• Develop new software packages for high impact results (e.g. office management system, electronic registry, etc), as required;
• Ensure UN Women desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks;
• Maintain an up-to-date inventory of the software and hardware.

3. Ensure efficient networks administration

• Operate network utility procedures, defining network users and security attributes;
• Establish directories, menus and drive-mappings; configure network printers and provide user access;
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
• Maintain up-to-date parameters of information for the network clients and electronic mail;
• Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;
• Maintain measures for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities;
• Manage Local Area Network (LAN) Infrastructure and Internet connectivity meet UN Women requirements.

4. Provide web management services

• Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems);
• Maintain the Sudan web site and intranet.

5. Provide administrative support regarding ICT issues

• Provide advice to the procurement of new ICT equipment for the Sudan Country office, provide technical specifications and information on best options in both local and international markets, review quotations and bids;
• Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
• Provide ICT support to key events, as required.

6.Provide technical support and advice to Sudan Country office

• Diagnose, evaluate, and prioritize requests for assistance from staff experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
• Provide strategic advice and direction to Sudan Country office
• Set up and ensure all staff have new email accounts;
• Ensure all ICT on-boarding requirements are met for new staff;
• Visit sub- offices; provide technical support and oversight in implementing ICT systems.

7.Facilitate knowledge building and knowledge sharing

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;
• Organize and lead trainings for the staff on ICT issues;
• Ensure staff training profiles and library of reference materials are maintained;
• Synthesize lessons learned and best practices in ICT.

– Key Performance Indicators:

• Quality ICT strategies and procedures
• Well maintained and serviced hardware and software
• Quality support and advice to clients
• Timely web maintenance
• Quality trainings and reference materials

Competencies

Core Values:

• Respect for Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by Example

Functional Competencies

• Excellent knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
• Excellent PC hardware troubleshooting skills;
• Excellent knowledge of Enterprise Resource Planning Software, SharePoint services and MOSS;
• Excellent knowledge of database packages;
• Excellent knowledge of video conferencing and telecommunication;
• Ability to review a variety of data, identify and adjust discrepancies;
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems;
• Ability to provide advice and guidance

Required Skills and Experience

Education and certification:

• Diploma’s certificate in Computer Science or Information Technology is required;
• Bachelor’s degree in Computer Science or Information Technology is an asset;
• Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months;

Experience:

• At least 5 years of progressively responsible experience in network administration and use of hardware/software, telecommunications facilities;

Language Requirements:

• Fluency in English and Arabic is required;
• Knowledge of the other UN official working language is an asset

Please note that applications without a completed and signed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.

UN Women Personal History form (P-11) can be downloaded from https://www.unwomen.org/sites/default/files/2022-07/UN-Women-P11-Personal-History-Form-en.doc.

UNWOMEN is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.