Batch Recruitment (2 positions): Senior Information Communication Technology Associate(Port Sudan) -UNICEF
Job Description
| Job no | 567869 |
| Contract type | Temporary Appointment |
| Location | Kassala & Port Sudan |
| Level | G-7 |
| Categories | Information Communication Technology |
| Advertised | 30 Nov 2023 E. Africa Standard Time |
| Deadline | 06 Dec 2023 E. Africa Standard Time |
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, peace
UNICEF provides humanitarian, peace, and development assistance to children, families, and communities in Sudan, with a focus on health, nutrition, WASH, child protection, social protection, learning and skills.
The needs of children and young people at risk of and affected by the conflict, epidemics, and climate change, are at the heart of UNICEF’s work in Sudan. This includes large-scale response to emergencies and lifesaving needs; investment in preparedness and resilience; seeking durable solutions for displaced people; supporting conflict prevention, social cohesion, and peace; building and strengthening support to and partnerships with civil society, local and international NGOs, private sector, frontline workers and local institutions; and preserving and strengthening systems that deliver basic services.
How can you make a difference?
As a Senior Information and Communications Technology (ICT) Associate, you are expected to perform specialized activities about UNICEF’s ICT systems including desktop administration, server operations, hardware, and software. Specialized activities may include technical support in the testing and implementation of new application system releases, modules and functionalities, and systems administration tasks. This is skilled work, which may include the provision of procedural leadership to more junior staff or serve as a focal point for a systems project.
As an advocate for children, you will have the following duties/tasks:
ICT Office Customer Service Support:
- The Senior ICT Associate is fundamentally involved in enlisting the support and cooperation of client staff from across the office in the installation and maintenance/troubleshooting of ICT applications.
- S/He liaises and interacts with colleagues, users, and user groups in establishing application requirements, proposing them to the concerned development entity, and providing training in new systems and applications.
- The Senior ICT Associate may coordinate with external service providers, such as telephony providers, and consultants, ensuring delivery of agreed services and prompt resolution of service issues.
ICT Administration:
ICT Associates perform specialized IT application administration activities to ensure functionality and facilitate user interface. Accountabilities/key results include:
- Analyzing functional issues, developing functional specifications, and identifying the need for new systems or re-engineering/enhancements of the existing systems or applications.
- Supporting the development, programming, testing, debugging, and implementation of new applications and systems and customizing existing applications.
- Identifying system vulnerabilities and relevant security patches; prioritizing, evaluating, testing, and applying third-party patches.
- Providing second-level support to users on systems applications including assistance on technical issues, setting up user access security profiles, and other related user issues.
- Drafting technical documentation and manuals.
- Assessing training needs, developing, and presenting structured and ad hoc training to users as required.
- Assisting in the management of specialized ICT projects, particularly in the area of development and implementation of new systems and applications.
- Preparing periodic and ad hoc reports
For more information on the specific technical expertise needed, kindly visit the below JD.
To qualify as a Champion for every child you will have:
- Completion of Secondary education is required, supplemented with formal training at the university level in Computer Science, Information Systems, Telecommunications, and Engineering.
- ITIL Foundation Certificate or equivalent customer support certification is an asset.
- A minimum of seven years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem-solving is required.
- For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace an additional two years.
- Experience in assisting users with IT products and services and the use of applications and diagnostic tools is required.
- Practical experience in providing technical and business Customer Support and Services is required.
- Practical experience and working knowledge of various computer platforms and applications are required.
- Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) or a local language is an asset.
For every Child, you demonstrate…
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
Core Competencies
- Demonstrates Self Awareness and Ethical Awareness (1)
- Works Collaboratively with others (1)
- Builds and Maintains Partnerships (1)
- Innovates and Embraces Change (1)
- Thinks and Acts Strategically (1)
- Drive to achieve impactful results (1)
- Manages ambiguity and complexity (1)
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Remarks:
The VA is open to all (internal and external candidates). However, priority will be given to staff on TA, and UNVs who have current experience working in Sudan, especially in active conflict areas.
Please mention the duty station(s) you prefer to work at in your cover letter.
Eligible staff members in the National Officers (NO) or General Service (GS) categories on fixed-term, continuing, or permanent contracts at the Sudan office, can apply for the post and keep a lien against their original positions.
The successful candidate for this emergency recruitment MUST be available to commence work within 30 days of receiving an offer.
This position is not considered an elevated-risk role. However, UNICEF reserves the right to conduct further vetting/assessment within the scope of child safeguarding as appropriate.
UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable males are encouraged to apply.
UNICEF appointments are subject to medical clearance. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees who are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Advertised: 30 Nov 2023 E. Africa Standard Time
Deadline: 06 Dec 2023 E. Africa Standard Time
