Custom Clearance Assistant (Port Sudan) – UNV
Job Description
| Organization | United Nations Volunteers |
| Description of the assignment title | Custom Clearance Assistant |
| Host entity | WHO |
| Assignment country | Sudan |
| Duty stations | Port Sudan |
| Type | Onsite |
| Number of assignments | 1 |
| Advertisement end date | 30/03/2025 |
Details
Mission and objectives
Dedicated to the well-being of all people and guided by science, the World Health Organization leads and champions global efforts to give everyone, everywhere an equal chance to live a healthy life. Who we are Founded in 1948, WHO is the United Nations agency that connects nations, partners and people to promote health, keep the world safe and serve the vulnerable – so everyone, everywhere can attain the highest level of health. What we do WHO leads global efforts to expand universal health coverage. We direct and coordinate the world’s response to health emergencies. And we promote healthier lives – from pregnancy care through old age. Our Triple Billion targets outline an ambitious plan for the world to achieve good health for all using science-based policies and programmes.
Context
• Introductory briefings about the organisation and office-related context including security, emergency procedures, good cultural practice and orientation to the local environment;
• Support with arrival administration and official processes as required;
• Structured guidance, mentoring and coaching by a supervisor including a clear workplan and performance appraisal.
• Access to office space, equipment, IT support and any other systems and tools required to complete the objectives of the assignment including a host entity email address.
• Access to shared host entity corporate knowledge, training, and learning.
• Ensure that UN Volunteers are provided all necessary security measures as per the United Nations Security Management System (UNSMS).
• Leave management.
• DSA for official travel, when applicable.
• All changes in the Description of Assignment occurring between recruitment and arrival or during the assignment need to be formalized with the United Nations Volunteer Programme.
• Investigate misconduct: sharing reports with the UNV.
• Provide emergency assistance, e.g., the death of volunteer or medical evacuation, in collaboration with UNV. Accept letters of guarantees or potential liabilities for covering medical costs not claimable under medical insurance in extraordinary situations (e.g., isolation facilities` services during pandemics).
Task description
• Ensure completeness, accuracy, and proper archiving of all shipping, customs, and import-related documents, including greenlight requests and shipment files.
• Work closely with clearing agents and freight forwarders to ensure smooth customs clearance for WHO goods, minimizing delays and demurrage.
• Secure permits, licenses, and certificates required for customs clearance, ensuring compliance with current regulations.
• Monitor routine issues in the clearance process and escalate to the Shipping Officer when necessary for guidance and resolution.
• Follow up the clearance of shipments upon arrival, ensuring timely delivery to warehouses and end-users.
• Collaborate with clearing agents to produce monthly activity reports, enabling updates to tracking sheets and dashboards.
• Anticipate potential clearance issues and coordinate with clearing agents to prevent delays or additional costs.
• Serve as a key point of contact between the organization and external partners, clients, or stakeholders.
• Ensure clear, accurate, and timely communication between parties.
• Monitor and assess relationships with stakeholders, resolving any issues or conflicts as needed.
• Provide regular updates and reports to management on the status of external collaborations.
• Support the organization in fostering and maintaining positive, professional relationships with stakeholders.
• Carry out any additional tasks or responsibilities as assigned.
Eligibility criteria
Age
18 – 80
Required experience
3 years
Nationality
Candidate must be a national or legal resident of the country of assignment.
Assignment requirements
Relevant experience
3 years
Languages
Arabic, Level: Fluent, Required English, Level: Fluent, Required
Required education level
Bachelor degree or equivalent in Business Administration, Public Administration
Competencies and values
• Professionalism • Teamwork and respect for diversity • Integrity
Skills and experience
• Administrative Experience,
• Preferably in protocol or travel management.
• Hands-on experience in handling hotel bookings, visa processes, and travel logistics coordination.
• Familiarity with invoice verification and payment reconciliation
• Technical Skills: MS Office (MS Word, Excel & Power Point).
Area(s) of expertise
Administration, Logistics and Inventory
Driving license
–
Other information
Living conditions and remarks
The duty station is Port Sudan, and as this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials
Inclusivity statement
United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Note on Covid-19 vaccination requirements
Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy
Scam warning
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