Computer Control Clerk – US Embassy

By Osama Elsheikh Last updated Dec 9, 2022

Job Description

Hiring Agency:	Embassy Khartoum
Announcement Number:	Khartoum-2022-039RA-1
Position Title:	Computer Control Clerk – All Interested Applicants (Information Resource Management (IRM) Service Desk)
Open Period:	12/07/2022 – 12/21/2022
Series/Grade:	LE – 1805 6
Salary:	USD $13,323
Work Schedule:	Full-time –
Promotion Potential:	LE-6

Duty Location(s):

Khartoum, SU

Telework Eligible:

For More Info:

HR Section
0178022000
[email protected]

Overview

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

• All Interested Applicants / All Sources

Security Clearance Required:

Public Trust – Background Investigation

Appointment Type

Permanent

Appointment Type Details:

Indefinite subject to successful completion of probationary period.

Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply

Summary:

The work schedule for this position is:

Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (8 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:

Relocation Expenses Reimbursed:

Travel Required:

Not Required

Duties

The mission of the Information Resource Management (IRM) Service Desk Manager is to attend to the needs of approximately 460 IRM customers at Embassy Khartoum. The incumbent receives direct supervision from the System Manager (CMS) and indirect supervision from the Information System Officer (ISO). The incumbent manages the IRM Service Desk. The Incumbent monitors IRM services and the timely provision of those services. The incumbent is also responsible for the inventory and issuance of mobile devices, SIM cards, laptops, satellite phones and radios.

Qualifications and Evaluations

Requirements:

EXPERIENCE: Three (3) years’ experience in administrative office work/ computer customer support/service position is required.

JOB KNOWLEDGE: Good knowledge of hardware and software, mobile computing, computer systems management, systems analysis, network operations and LAN administration. The job holder must be familiar with all Department of State rules and restrictions concerning the security and procedures involved in computer operations. He/she must develop a good understanding of how all the mission sections interact with each other and with outside agencies.

Education Requirements:

Two (2) years university studies in a IT program in Information Technology, Computer Science, or Computer Engineering is required.

Evaluations:

LANGUAGE:

English: Level III (Good working knowledge, speaking, reading and writing) is required. (This may be tested)

Arabic: Level III (Good working knowledge, speaking, reading and writing) is required. (This may be tested)

SKILLS AND ABILITIES:

Ability to present a friendly, helpful, patient and caring impression to customers.
Explaining policy or limitations on resources and communicate customer issues and expectations in detail and accurately.
Ability to be firm but tactful when explaining policy or limitations on resources.
Requires the ability to conceptualize systems logically and troubleshoot moderately difficult issues.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in (insert post and/or country name) may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a public clearance.

To apply for this position click the “Submit Application” button. For more information on how to apply visit the U.S. Embassy, Sudan. or ERA Application Video Guide.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

University Degree
University Transcripts
Passport copy
Proof of Citizenship
Other Document (Experience Certificates)
Other Document 2 (Experience Certificates)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Sudan.

Apply Now