Business Support Assistant (Customs & Protocol) – WFP


Job Description

OrganizationUnited Nations World Food Programme 
Job TitleBusiness Support Assistant (Customs & Protocol)
Requisition ID751948
LocationSudan – Khartoum
Posted Date06/04/2023
Closing Date20/04/2023


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WFP Sudan has the potential to reach millions of food insecure people across Sudan – with a total of 4 million people assisted in 2018. WFP Sudan, one of the largest and complex operations for WFP globally, is currently rolling out a five- year Country Strategic Plan (2019 – 2023), which aims to provide emergency assistance through a hybrid approach (Cash, food and vouchers), along with life-changing types of programmes (Nutrition, Resilience and School Feeding).

Summary of Responsibilities

Under the direct supervision of the Admin Associate or (OIC), the Customs and Protocol Assistant will be responsible for the following duties:

  1. Assist and follow up with Ministry of Foreign Affairs (MoFA), Ministry of Finance and Customs HQ authorities for the custom clearance of consignements to all destinations;
  2. Keep track of the required approvals for WFP shipments (both in Port Sudan and Khartoum) and generate a weekly report on its status.
  3. Obtain the Sea Port Corporation (SPC) for WFP shipments arriving through Port Sudan and share it with WFP – Port Sudan.
  4. Follow- up with Self Accounting units on the NTC approvals for the IT and Communication shipments. 
  5. Follow-up with the clearing agents on the status and release of the shipments to WFP.  

6. Draft relevant correspondences relating to approvals i.e. re-exports, NTCs, Ministry of Healh approvals and SPC;

7. Support in the prepartion of the MFA forms and ensure that all required documents for the consignments are correct.

8. Support in the preparation of NVs for the issuance of  entry visas, stay permits, travel notifications, NOA, exist visas…… for WFP personnel  and follow up with the concerned government offices on its approval

9. Draft and follow-up on  relevant correspondance relating for the purchase, selling, registration, licensing, and ownership transfer of private vehicles of WFP staff members and ensure that staff are informed on the progress of the process and aware on the procedures.

10. Perform other duties as directed by the Supervisor.


Education: Completion of secondary school education.

Experience:  At least 5 years of relevant experience, preferably part of it acquired in the to work related to custom clearance and Protocol.  A first-level university degree in combination with three additional years of qualifying work experience may be accepted in lieu of the 5 years’ experience.

Language: General Service (Field): Fluency in both oral and written communication in the UN

language in use at the duty station and in the duty station’s language, if different.

Knowledge & Skills:

  • Proficient in the use of office equipment and computer software packages,

such as Microsoft Word and Excel

  • Knowledge of work routines and methods in order to complete processes

under minimal supervision.

  • Uses tact and courtesy to give and receive information to a wide range of
  • individuals.
  • Ability to identify data discrepancies and rectify problems requiring attention.
  • Valid driving license for 4×4 vehicles or above with a clean driving record
  • Familiarity with Traffic rules and required actions at checkpoints and crossings
  • Ability to identify data discrepancies and rectify problems requiring attention.


  • To apply, please create a personal account and fill out the profile form with your personal information at If you are an internal applicant, apply through your E-Recruitment profile.
  • In the application form, ensure filling the mandatory sections, attaching your CV, answering the pre-screening questions and agreeing on the legal statement before submitting your application.
  • Selection of staff is made on a competitive basis on account of potential and performance. All applicants will undergo a rigorous process which includes screening against job requirements, a technical test, and a panel interview.


  • We look for applicants with the highest integrity and professionalism who share our humanitarian values. We commit to promote diversity, gender parity and equality between men and women.
    WFP strives to build a work environment that is safe and respectful, and free of sexual harassment and abuse of authority. We believe in open communication, and every individual at WFP is treated with respect regardless of gender, age, ethnicity, religious and political beliefs, etc.
    In this pursuit, WFP assists women to balance work exigencies with personal and family responsibilities by providing an attractive compensation package, including fully paid maternity leave for 16 weeks, breastfeeding time off, and the possibility to avail of flexible working arrangements. Also, we endeavor to provide our staff, women, and men, with training and professional career development.


Closing Date: 20/04/2023

Qualified female applicants are encouraged to apply.

  • This position is open ONLY for Sudanese nationals or individuals authorized to work in Sudan according to Sudanese Regulations.
  • WFP does not charge any fee at any stage of its recruitment process
  • WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/ADIS status.
  • Please indicate in your cover letter the duty station(s) you prefer to be deployed should you be a successful candidate.


All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to

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