Digital Communities Hub Assistant (Kosti) – NRC
Job Description
| Organization | The Norwegian Refugee Council |
| Job Identification | 12039 |
| Job Category | Assistant |
| Apply Before | 20/09/2023 05:33 PM |
| Job Schedule | Full time |
accountability. These attitudes and beliefs guide our actions and relationships.
Role and responsibilities
The purpose of the Digital Assistant (DCH) position is to assist in the day-to-day implementation of the Digital Community Hub project or operation.
Generic responsibilities
- Adhere to NRC policies, tools, handbooks and guidelines
- Assist with the implementation of the Digital Community Hub function portfolio according to plan of action
- Prepare and develop status reports as required by management
- Ensure proper filing of documents
- Promote and share ideas for improvement of the DCH function
Specific responsibilities
- Work in a shift-based ‘call and contact’ team for the Digital Community Hub operation in NRC Sudan, using Standard Operating Procedures, flow processes, scripts, forms, and software to provide a range of Communication with Communities services though NRC hotline number and Social Media.
- Compassionately and professionally speak with people in humanitarian need, providing them with information, listening to their feedback or requests, referring them for further follow-up services or assistant
- Undertake remote surveys (including for service monitoring or to support needs assessments or post-distribution monitoring) or factfinding on humanitarian situations as requested
- Update beneficiary information in the NRC Core system
Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
- Experience from working as a Project Assistant (or other staffer with direct contact with people in need) in a humanitarian/recovery context, or in a call centre operation
- Previous experience from working in complex and volatile contexts
- Documented results related to the position’s responsibilities using ICT software
- Some knowledge of English
- Efficient record-keeping
Context / Specific skills, knowledge and experience:
- Fluency in Arabic and one other local language or dialect (e.g. Tigrinya, Fur, Masalit)
- Excellent listening and communicative skills
- Experience with customer relationship management software, ideal
- Behavioural competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
- Handling insecure environment
- Planning and delivering results
- Empowering and building trust
- Communicating with impact and respect
