Staff Counsellor – WFP


Job Description

OrganizationUnited Nations World Food Programme 
Job TitleStaff Counsellor
Requisition ID154356
LocationSudan – Khartoum 
Posted Date13/12/2021
Closing date27/12/2021

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


This job is located in Khartoum, Sudan and reports to the Head of the Staff Counselling Unit at WFP Sudan.


  • To manage theChallenges  of working in difficult conditions to bring much needed food and support our recipients can place a great deal of pressure and stress on WFP staff. Further, the COVID-19  pandemic  has significantly exacerbated Challenges  and stress.
  • In collaboration with and under the Wellness Division, the Staff Counselling Unit is Committed  to preventing and alleviating stress to improve the overall health, performance, and morale of staff. We do this by identifying and addressing factors that contribute to stress in the workplace, promoting good employment and management practices, and providing counselling services that help to mitigate or avoid the negative effects of workplace stress.
  • The Staff Counsellor will provide efficient and effective psychological counselling to staff requiring support related to work-place difficulties or personal issues. A large emphasis will be placed on extensive engagement with staff and promotion of staff well-being. The Staff Counsellor will report to the WFP Sudan Head Staff Counsellor.

KEY ACCOUNTABILITIES (not all-inclusive)

  1. Provide culturally sensitive counselling services to WFP staff and dependents. This may include case management, individual sessions, group sessions, emergency/critical incident support, and referrals to other resources as required;
  2. With oversight from Head Staff Counsellor, deliver in-person and online psychosocial workshops, briefings, and trainings for management and employees across a wide range of issues (e.g. stress management, communication, leadership, COVID-19 awareness, culture & diversity, conflict resolution, etc.);
  3. Provide in-person and remote training and mentoring for Wellness Support Volunteers to facilitate their role in supporting staff;
  4. Frequently travel to WFP Sudan’s various offices throughout the country promoting wellness and delivering counselling services.
  5. Liaise, collaborate, and proactively maintain relationships with relevant parties including Medical, Regional Bureau Nairobi, Family Liaison Officer, PSEA Officer, Wellness Committee, National Staff Association, Security Unit, Human Resources, Ombudsman, etc.;
  6. Support and collaborate with the Head Staff Counsellor of WFP Sudan in delivering online and in-person trainings, facilitating groups, translation, representing the Staff Counselling Unit in meetings, etc.;
  7. Input and further develop WFP Sudan’s Wellbeing platform (website & application), focused on information on each of WFP Sudan’s offices and wellness resources
  8. Support and further develop the WFP Sudan family network to help families transition, adjust, learn about resources, and thrive.
  9. Actively engage with management and staff to establish relationships based on trust, respect, and empowerment;
  10. Increase awareness regarding important themes, policies, and guidelines to promote staff wellness and safe work spaces;
  11. Prepare comprehensive reports, trainings and plan and implement other staff counselling activities to ensure the provision of cohesive counselling  services             
  12. Maintain at all times, high standard of professional ethics and confidentiality consistent with the Wellness Division Ethical Guidelines and Standards of      Practice, actively engage with management and staff, listen to their concerns, and stay approachable;
  13. Complete administrative duties such as maintain statistics on activities and completing reporting requirements as per the requirement in the Staff Wellness  Division.
  14. Other accountabilities, as required.



Advanced University degree in a relevant subject such as Psychology, Psychiatry, Counselling or other related fields. Registration/license as a Psychologist, Psychiatrist, Counsellor or equivalent is preferred .


Three(3) years with an advanced University degree of relevant progressively responsible experience in the field of mental health. Experience in hardship duty stations providing counselling or wellness services to staff working in difficult and hazardous environments is desirable.


Fluency in English & Arabic


Opening: 13/12/2021

Closing:  27/12/2021

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

For jobs from United Nations World Food Programme visit: WFP Jobs Page

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