IT Assistant (Damazine Blue Nile) – Relief International

About Relief International

About RI: Relief International (RI) is an international non-governmental organization US and UK based, working in the humanitarian field since 2004 in Sudan, providing emergency relief and early recovery activities to internally displaced persons (IDP) and rural communities, focusing on life-saving health and nutrition services. RI is looking for qualified candidates to fill the vacancies mentioned herewith

Relief International is a nonprofit organization that partners with some of the world’s most vulnerable communities to relieve poverty, ensure well-being and advance dignity. … Relief International is non-sectarian and non-political. Relief International works in 19 countries across Africa, Asia, and the Middle East.

It is based in Washington, D.C., and in London. Relief International was founded in the U.S. in 1990 by Farshad Rastegar, an Iranian American. The European headquarters under the title Relief International UK began operations in 2005. Focus: Human Rights, health, empowerment, …Location: Washington, D.C., and London

Summary:

The IT Assistant, under the direct supervision of Snr SCO Officer and technical supervision of the IT Manager, will be responsible to lead and supporting area level IT department. The IT Assistant should provide technical support to RI staff in Blue Nile Area Office and works closely with the IT Manager to help drive down global IT regulations and procedures to the local country offices. IT Assistant will also be responsible to install and maintain computer systems and networks aiming for the highest functionality. 

Essential Job Functions:

• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.) 
• Check the network connectivity of the field sites, and follow up with the ISP in case of any problem
• Check computer hardware (hard drives, mouses, keyboards,, etc.) to ensure the functionality
• Install and configure appropriate software and functions according to specifications 
• Develop and maintain local networks in ways that optimize performance 
• Ensure security and privacy of networks and computer systems 
• Provide orientation and guidance to users on how to access our SSO page, and how to operate new software and computer equipment 
• Organize and schedule upgrades and monthly maintenance without deterring others from completing their work 
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) 
• Maintain records/logs of repairs and fixes and maintenance schedule 
• Identify computer or network equipment shortages and place orders
• Check the RI ticketing system and respond to users’ requests when assigned
• IT knowledge and user training
  • Complete and fulfill all IT training requirements
  • Attend necessary IT webinars and seminars to stay up-to-date with changes to all IT-managed solutions
  • Maintain knowledge of industry trends and support best practices
  • Provide basic IT user training and orientation to local staff as needed
• Other Duties as Assigned.

Qualification and Experience:

• Proven experience as IT Assistant/Officer or relevant position with minimum 3 years of experience in a relevant field. 
• Excellent diagnostic and problem-solving skills 
• Excellent communication ability 
• Outstanding organizational and time-management skills 
• In-depth understanding of diverse computer systems and networks 
• Good knowledge of Internet security and data privacy principles 
• Degree in Computer Science, engineering, or a relevant field 
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, MTA)
• A successful IT Assistant must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

RI Values:

• Inclusiveness
• Transparency and Accountability
• Agility and Innovation
• Collaboration
• Sustainability

How To Apply

• Please, submit your CV, work certificates, and qualification and state the name of the position on the envelope, a telephone contact number,, and three professional references to Blue Nile Labor Office or HAC, Closing date: 24.08.2023, at 14:00.
• Only short-listed candidates will be contacted for the interview. To find out more about Relief International please visit our website at http://www.ri.org